It’s easy to say we miss seeing our parents, our friends, or even our colleagues from time to time. So why can’t we say we miss seeing our clients?

The rise of video calls since the pandemic has meant that meetings are now an hour of solely business-focused chat. Yet there’s an irreplaceable value in meeting clients face-to-face, not just as business partners, but as fellow human beings. In an age where the younger generation often shies away from in-person interactions, it’s time to reconsider the significance of these encounters.

I recently read an article from my fellow Green Chronicle contributor, the Old School Agent, titled “Why have Estate Agents become scared of the phone?”, and it struck a chord.

In my opinion, it’s so much more than just phone calls. The phone is merely a symbol in this equation. It’s the lack of face-to-face meetings with clients. It’s the end of “end-of-deal” handshakes.

The handshake – a deceptively simple gesture – can speak volumes about a person. It is not just two people shaking hands; it is a symbol of trust, respect, and mutual understanding, establishing a connection on a fundamental level. It sets the tone for the interaction that follows, signalling sincerity and professionalism.