Real estate, alternative real assets and other diversions

Why choose mediation? Mark Jackson-Stops explains how mediation can result in the best outcome for everyone

The Guest Essay

Person taking notes at a business meeting

This is the first of what we intend to be a regular offering of problem solving scenarios from our panel of mediators.

When I first started out as a full time mediator in 1995, my previous career as a Chartered Surveyor stood me in good stead to help people find ways of resolving property and construction disputes which would cost a fortune to take to court. The property sector is never short of a dispute and during my mediation career I have mediated everything from boundary disputes between neighbours (some of the hardest to settle!) to those involving multi-million pound developments and a multitude of parties. But it is the dispute which finds a resolution which would be outside anything a court might be able to deliver that can give the most satisfaction to both the mediator and the parties.

Take for example, the dispute between a wealthy individual (Mr A) building his dream home, a seven bedroom mansion. He entered into a design and build contract with a contractor/developer at a cost of just over £4 million. It was apparent that Mr A had not been the easiest of clients – the specification was amended many times and the final account came to over £6 million. This came as a shock to Mr A, who had totally under-estimated the impact his variations would have on the cost and the delivery of the project, with increased preliminaries and significant extensions of time being required.

Mr A disputed this and indicated that he would be counter-claiming for a significant schedule of defects.

On the day, Mr A turned up with his legal team and experts, and the building company, highly experienced in building top of the range mansions on private Home Counties gated estates, was represented by its senior management and professional team. They were very indignant at the list of defects which they were presented with, taking considerable pride in the high standards to which they worked.

In the course of private meetings with Mr A it transpired that he was actually very pleased with his new house and appreciated the high quality of most of the workmanship. Unusually for cases of this sort, he was open to my suggestion that he have the contractor back to remedy the defects. On the other hand, the contractor was prepared to admit privately that there were a good many defects that needed attending to and that some of their sub-contractors hadn’t performed to their usual standard.

This was the moment when suddenly I saw that a deal might be possible.

During the course of the day, I worked with the parties, sometimes together but more often separately, to edge them towards agreement on the scope of the defects works and a timescale for completing them. Quantity surveying experts met under my supervision to try to find agreement on the final account, and eventually a compromise emerged. The deal was for Mr A to settle a discounted final account by way of staged payments geared to the completion of various stages of the remedial works.

The Guest Essay

About Mark Jackson-Stops

Mark Jackson-Stops

Described as “the best commercial dealmaker in the market” Mark Jackson-Stops has been a full-time mediator since the mid 1990s and founded In Place of Strife, the Mediation Chambers in 1995. He has since become recognised as “one of the great mediators in the country”, having conducted over 1,400 mediations. Two decades practising as a Chartered Surveyor from 1973 lent him an unsurpassable insight into certain specialist areas of expertise including property development, investment and management, as well as tenant negotiations and valuations. His mediation practice now covers commercial disputes of every kind. Mark is an Associate of Chartered Institute of Arbitrators, Distinguished Fellow of the International Academy of Mediators, Member Emeritus of PIM Senior Mediators and Panel Member of the Court of Appeal’s civil mediation scheme. In Place of Strife’s panel of highly experienced and top rated mediators can be found at

Articles by Mark Jackson-Stops

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